Specialists in advance ticket sales and Box Office solutions, The Ticketline Network provides a scalable ticketing solution to fulfil any requirement
Secure, robust, advanced ticketing solutions at your fingertips
No matter what type of venue or event you currently run, we have a combination of services that will make selling and marketing tickets for your event easier and support your every event ticketing requirement.
We offer two advanced solutions, Ticketware, a cutting edge box office management software, and Ticketlight, our self-service event ticketing solution. Marketing your event couldn't be easier, with both solutions offering access to our Ticketline, Inner City, Billet.dk and Ticket-line.ae primary ticket marketplaces.
Whether you are a theatre box office, concert hall, arena, conference centre, sports stadia or a nightclub, our box office software is flexible, clear and configured to your event requirements.
With online features including 'choose your own seat', memberships, season tickets, discounting, reporting, reliability and an incredibly high rate of sale across multi-platforms. With our ticketing solutions, Ticketware and Ticketlight, access to our marketplaces, we are one venue and event partner no-one should be without.
Clear, detailed reports anywhere, everywhere
Once your event has been configured and on sale, how do you will get access to our powerful reporting suite, Your Ticketline – your event data at your fingertips in real-time. The most comprehensive and adaptable live reporting suite in the industry allowing you to access a variety of reports to focus on how your event sales are doing, providing beneficial insight to deliver the best return on investment in your sales and marketing channels.
- Ticket sales and revenue, including comparisons with sales over a different period,
- Customer data and buying patterns, such as a regional/postcode breakdown of ticket purchasers,
- In-depth customer acquisition journey reports, including referring URLs, and insight data such as age, gender and consumer interests.
- Demographic purchase reports to support your targeting in future marketing
You can access all your ticket sales performance figures and stats 24/7, even whilst on the move. You have full control on your reports, whether it is customer data, demographics information, or just a simple figures report, create comparison reports within the system, and download all of your data for further analysis if needed at any time.
Reliable and robust entry management solutions
Secure Entry Management
Ticketline can provide all the necessary hardware, software, training and technical support to successfully implement on-site scanning of bar-coded tickets, e-tickets and RFID wristbands with our real-time entry management solutions, giving you real-time alerts at your fingertips when you need it most. Our tickets contain a host of robust security features including holograms, colour branded paper, embossing and bar codes to eliminate fraudulent tickets.
Scanning your tickets is easy and completed using handheld scanning devices and are preloaded with our user friendly scanning software. They are connected to the customer database using a wireless network which can be used in a variety of environments. The system also offers real-time reporting, which allows easy monitoring of crowd flow and capacity.
With our real-time scanning solutions and expertise, you’re in safe hands with valuable insight to evaluate your event on the day and post event, whilst providing a straightforward and secure entry management solution.
Take advantage of our extensive marketing services
Our digital marketing services offer a range of solutions to promote your event, engage your potential audience and extend a placement on our marketplaces.
With a strong, targeted audience base, we know exactly what our customers tastes, and we offer a variety of marketing services to support.
Tailored to obtain the best results, we utilise sophisticated socio-demographic and geographic targeting to promote of your event across a variety of digital marketing channels, including email, newsletters, social media, remarketing, and more. We offer customised email campaigns integrated you’re your event brand, and continually work to retain consistency in your brand and promotional assets. We can also send email campaigns to your existing database on your behalf.
Your event is not just a number, and we work directly with a number clients on a daily basis, providing best practice marketing techniques, to supporting and formulating strategy and campaign guidance to maximize marketing promotions and optimizing sales channels to obtain the best return on investment.
So not only will your event gain a phenomenal increase in profile, it will also be made aware to the customers most likely to buy tickets. Our e-marketing function can incorporate the following:
- Email Marketing – promotion, reminders and event information
- Dedicated page on our website to host additional information, videos or PDF downloads
- Post event surveys
- Sophisticated planning and reporting tools, including analysis of opened links, sales, number of forwards
Your events can be promoted on our primary ticket marketplaces, Ticketline, Inner City, Billet.dk and Ticket-line.ae, at periods to suit your events promotional schedule, from on sale to creating general awareness such as when events first go on sale, when they need a push or at a time when you want to boost awareness about the event, such as when the event is approaching or further information is released.
Your event will have its own dedicated page where you can include current event information, a biography or history of your event and image gallery, whilst having access to first class marketing services and support to create integrated and harmonized event promotions strategy.
Working closely with you to deliver all your event requirements
Ticketline works closely with you to understand your requirements at the conception stages of your event. From this initial consultation we can support and advise a best course of action tailored to your event.
You will be assigned a dedicated Account Manager to you who will be your one point of contact for all of your requirements with Ticketline.
The core strengths of our account management service are:
- Event creation on our practical and advanced ticketing platforms, Ticketware and Ticketlight. Your Account Manager manages the full end-to-end process from creation to processing your ticket revenue.
- Intimate knowledge of your event and your ticketing requirements from working with you from the start.
- Identify potential new opportunities and can advise our clients how Ticketline can best meet those requirements.
Target the correct audience and sell your tickets & merchandise
Your event deserves the best promotion possible to achieve sales it deserves. Enhance your opportunities to extend your market reach to your customers, maximize your sales, promote your event brand and integrate into popular social media platforms for you to achieve the best coverage and support possible.
Europe's largest independent ticket marketplace
Setting up your event is quick and easy using our Ticketlight and Ticketware solutions, and when it comes to sales, it deserves the best promotion possible. Every event is published on www.ticketline.co.uk, one of Europe's leading primary ticket marketplaces, and the leading marketplace for festivals. All events published are listed by genre and filterable via location and artist/event, and searchable. Exceeding over 3 million page hits per month, your event's market reach will be clearly amplified and reach your target audience.
Our customers customise their account by registering for their favourite music and lifestyle genres, and opt-in to receive communication catered for their tastes. They can also register their card details to enjoy a fast and convenient checkout. The highest level of security is employed to protect customer data. Ticketline do not store any card details, our merchant acquirer stores this information securely on our behalf.
A highly robust website structure ensures that we can sell hundreds of thousands of tickets per hour, with a simple 5 step purchase journey process making ticket sales fast, easy and secure. Optimised for both desktop and mobile, customers can conveniently browse and purchase tickets on the move. Our mobile site allows quick and easy navigation through our listings providing a reliable mobile tickets platform to enhance your event promotion.
Don't take our word for it. Take a look for yourself: www.ticketline.co.uk
Not just ticket sales, you can promote all your events merchandise
Ticketline can also service all your merchandise sales requirements. This service is designed to provide additional buying opportunities to your customers and is closely integrated with the sale of your tickets and thus increases revenues and profitability for you.
We will take delivery of your items and effectively manage the transaction on your behalf working to pre-agreed service levels.
- The item will appear in our ticket selling pages as an extra item for your clients to purchase, increasing your up-sells and cross-sells, maximising the transaction on your behalf to your domestic and international clients.
- Typically we will take delivery of a limited supply of stock of your CDs, Clothing, Brochures or Souvenir Tickets or any other items of merchandise and provide live reporting around your sales.
Your dedicated marketplace for clubs and dance events
Inner City Marketplace
Is your event unique to clubs, dance and festivals? Inner City - www.inner-city.co.uk, is our dedicated marketplace for dance and house music, clubs and festivals. Every event that sits within the Inner City genres are automatically listed, utilizing the same technology behind the Ticketline Marketplace, including events listed by genre and filterable via location and artist / event. An in-depth and continually maintained review section is also available, with regular blog content written by our guest writers providing insights and reviews to club nights and the latest dance music news.
As with the Ticketline Marketplace, Inner City has a robust structure to ensure that we can provide an efficient and quality service and sell hundreds of thousands of tickets per hour, with a fast, easy and secure 5 step purchase journey process.
Inner City is also features a mobile optimized website for smartphones, giving that extra edge and reach for customers to conveniently browse and purchase tickets for listed events whilst on the move. Quick, easy and responsive navigation provides an efficient experience to find and purchase events with no hassle.
Dedicated ticket marketplace serving the United Arab Emirates
We also are based in the Middle East, with our Ticket-line.ae Marketplace, a primary ticket marketplace dedicated to sales of events from concerts, dance and club nights, comedy, theatre and many more across the Middle East. Based on the exact same technology as our Ticketline Marketplace, your events are listed by genre and filterable via location and artist / event, with customers receiving customizable options to create and tailor their accounts to their event choices and target your audience, whilst there is also a search functionality.
Customers purchasing tickets are presented with a fast, easy and secure 5 step purchase journey. Using the same dependable and proven technology from the Ticketline Marketplace, you can sell hundreds of thousands of tickets per hour.
Desktop and mobile optimised, Ticket-line.ae offers a modern cutting edge and secure marketplace to reach customers, and for them to conveniently browse and purchase tickets for listed events even on the move. Quick, easy and responsive navigation provides a superb experience to find and purchase events.
Our ticket sales outlet in Denmark
www.billet.dk is our dedicated marketplace in Denmark, selling festivals, concert, comedy and theatre events. Billet.dk utilises the same technology behind our Ticketline Marketplace, including events listed by genre and filterable via location and artist / event and continually maintained bringing the best and newest events on sale in Demark.
Utilising the same technology brings you assurance that you’re supported in the best way for your event sales, with robust infrastructure, easy navigation for your customers, and mobile optimised for smartphones, reaching customers on the move, all with a quick, secure easy ordering and transaction process.
Integrate your ticket sales seamlessly into your Facebook page
Do you have your own event Facebook page? You can use your page to sell your events, with our Facebook application. Enhancing your sales reach, it also gives you the control of your own marketplace and displays your events on sale through the world's biggest, and still growing, social media platform We build each application on a custom client-by-client basis and configure it to display for single or multiple events or a venue depending on your setup requirements, as is available with our Ticketlight and Ticketware solutions.
Installing the application could not be easier. In just 3 clicks, you're ready to go, enabling visitors to the application to choose and purchase tickets without leaving Facebook, retaining your brand and creating a unique customer journey.
Offering some of the most competitive payment terms and commission rates in the industry, it's a fantastic way to add extra value to your website and earn additional revenue.
Design and integrate your own ticket shop into your own website
Looking for something more bespoke to your brand and event? Our in-house, specialist design team can provide you with the ideal solution, with a customised ticket selling page built to your event and brand guidelines and integrated into your current website. All you need to do is fit it into your existing website design and infrastructure, and we'll do the rest. Integrating your own Ticket Shop not only provides an integrated look and feel, but also provide you with a direct point of sale on your website.
Utilising the same technology behind all our marketplaces, ticket shops are secure and robust, with the ability of handling thousands of tickets sales in the same 5 step purchase journey with fast, easy and secure ordering process.
Attracting customers and driving more sales to your website has many benefits, and an effective additional sales channel that customers have no necessity to navigate away from your website utilizing a Ticket Shop. Additionally, as customers are retained on your website, you can begin to build more effective data to remarket and take advantage of modern digital marketing campaigns.
Extend your marketing reach & promote your event on our mobile applications
Our revolutionary apps for iPhone and Android are available to all Ticketline customers. Available through the dedicated app stores, they have been developed natively onto the platforms, resulting in a simple, intuitive yet powerful tool for our customer base to purchase events from our marketplace on the move.
Customers have the ability to log in to their account and easily complete secure ticket purchases in the same way they do on our native websites. Both apps use the devices in-built GPS to discover what events are on in their area and provide direct links to complete ticket sales.
Transitioning from our website also is the general functionality 'Recommended', 'Recently Added', 'Bio' sections including up-to-date 'Tour Dates' and 'Reviews', including full venue information with full maps and directions and customers have the ability to search 'Artist A-Z', 'Date', 'Venue', and 'Genre'.
Additionally, customers are able to directly manage payment information and update their contact information from within the app.
With our technical expertise, we can embed our App Ticket Purchase Plugin directly into your own App, enabling a seamless ticket purchase for your event.
Employ our state-of-the-art sales and customer service call centre
Ticketline's state-of-the-art ticket selling call centre offers a 120 line credit and debit card booking facility, operating from 9am until 9pm, 7 days a week. This service can operate as a full service or as an out of hours facility depending on your requirements.
Utilising our specialist call management and reporting tools results in exceptional, market-leading customer waiting times and call abandonment rates, ensuring tickets for your events are sold as fast possible.
We never use Interactive Voice Response (IVR) – every call is answered by one of our fully trained, personable and professional agents, providing your customer with a higher level of service simply because the customer has the opportunity to ask for further information.
Our call centre can also fully integrate with other box office systems, such as Talent, a system our Call Centre currently utilises whilst acting as a full call centre facility for Glasgow Ranger Football Club.
We can also offer a dedicated telephone number for all advertising purposes, enabling a bespoke service your event deserves. Your event is programmed to appear on every telephone display as a prompt and answered by our fully trained operators.
Let us manage your ticket delivery swiftly and securely
We offer numerous delivery options, including standard post, e-tickets, guest list, venue collection and a Special Delivery service. You can choose how you want us to distribute the tickets.
Distribution of physical tickets is the area of greatest competitive advantage that Ticketline possess.
Our in-house owned and managed software packages allow simple and efficient stock control which integrate with our dispatch team and allows us to meet all of our ticket distribution targets.
This team distribute more event tickets than other ticket retailers in the shortest time, correctly, first time.
- Because tickets are highly attractive to forgers and criminal activity we can work to ticket embargoes that you give us, in an attempt to secure your brand integrity and incomes.
- We can match bar-coded wristbands with tickets for effective distribution and gate entry.
- We will insert additional marketing material to your ticket purchasers (it must fit in a DL envelope).
- We will send out your tickets via whichever delivery method you or your client stipulates.
- This core function is scalable and increased and decreased dependent on our client needs and our demand patterns.
Because this has done so well, we have regularly assisted with the sale and distribution of Championship and Conference play-off ticketing needs, as we are able to service and turnaround your tickets and deliver them on time, every time.
Delivering first class customer care for your customers
During the course of your event being on sale with us your customers will no doubt have a range of queries concerning their purchase. Our friendly and helpful Customer Service team are on hand throughout the day to resolve any issues to your customer's satisfaction.
Providing Box Office staff for your event
For the duration of your event Ticketline can provide on-site Box Office Support in order to provide a collection service, resolve outstanding issues and to provide a day sales service. Our friendly and supportive box office staff will be on hand throughout the event to support and assist your customers providing you with peace of mind to support you and your customers with fast and efficient entry with our real-time entry management solutions.
Don't take our word for it
Bestival & Camp Bestival
These events are rapidly growing in reputation as the must see festival of the year and scooping a myriad of awards and accolades at the 2009 festival awards saw them crowned as unofficial champions of the industry, what will they unleash on us this year?
Each year we provide all aspects of the "Bestival Brand's" ticket selling and box office need from cradle to grave. Each following year they ask us to provide the same functions again for their next event.
We are delighted to list Jon Hughes and Rob da Bank as clients and friends to our business, without them the industry wouldn't be the same I'm sure.
"Ticketline are able to offer a superb one-stop solution for all festival organisers - I'd have no hesitation in recommending them for any type of event or festival."
John Hughes, Managing Director
Bestival & Camp Bestival
Band on the Wall
After a £4 million revamp Manchester's prestigious Band on the Wall venue has reopened to critical acclaim. As part of the restructure the venue needed a partner to provide payment processing, secure ticket production and despatch capabilities.
BOTW have chosen Ticketline to provide a complete ticketing solution which includes online sales via a BOTW microsite and ticketline.co.uk. Additionally Ticketline have installed their Ticketware Box Office onsite which allows secure ticket printing, payment processing, live reporting and secure entry with barcode scanners.
"Ticketline have been exceptional partners for Band on the Wall. They have consistently maintained a high level of service and support, clear understanding of our ticketing needs and, given that we are a charity, supported our aims and objectives far beyond what would normally be expected from a commercial partner; they have been instrumental to Band on the Wall's successful re-launch and our development as a region wide promoter."
Gavin Sharp, CEO
Band on the Wall
Ticketline have won the call centre business for Glasgow Rangers Football Club. We have established a synchronised operation that complements their needs and our services by routing all of their calls via our Manchester based call centre. Our call centre operatives are fully trained on Talent and are tasked with achieving marketing leading Abandonment Rates and Call Times.
We are delighted to welcome Rangers as customers and look forward to a successful relationship and footballing campaign.
"Ticketline have been a great company to work with. In what was a tight timescale from initial conversation to go live our interaction was positive and the can do attitude displayed by their team ensured the go live was a success and the relationship continues to go from strength to strength. They understand our business, understand our needs and consistently deliver to a high standard."
Susan Hannah, Ticket Operations Manager
Rangers Football Club
Lake District music festival Kendal Calling has set the bar for how to run a medium-sized family festival, which truly has something for one. Since 2006, Ticketline have been the primary ticketing partner for the event, building a solid, long-lasting relationship. Each year, Ticketline provide the full complement of ticketing services, supplying a solid ticketing system to handle their sales demand, a full range of bespoke, branded assets, as well as a solid on-site support structure. The relationship with Kendal Calling has thrived on the need to provide the best service for the festival's customers, and our team's ability to development with the festival.
It is a pleasure to include Andy, Ben, and the rest of the Kendal Calling family as clients and friends to the business.
"Ticketline are the only ticket outlet I have used that truly understand and respect the needs of the promoter and customer alike. They truly grasp the many and varied ways box offices can play in ensuring the best possible success for an event, from an appreciation of marketing to top notch service and many a thing in between. Working with Ticketline has allowed us to develop new strategies which have directly helped our business flourish, and so we look forward to a long and prosperous future with Ticketline."
Andy Smith, Director
If you would like to use the Ticketline logo or branding in any, please download the Ticketline Media Pack. It contains our logo in various formats, along with our brand guidelines and colours.
Ticketline Media Pack
File size 6.7MBDownload
Ticketline launch advanced all-in-one self-service ticketing solution - Ticketlight
Tuesday 5th April 2016
Ticketlight has everything an event promoter needs to run their events with an advanced, end-to-end self-service ticketing system from the industry experts at Ticketline.
The Ticketline Network Ltd, the UK’s leading festival ticketing partner, have announced the launch of Ticketlight, a powerful self-service ticketing solution to support event promoters and provide full control of their ticket sales and management.
Ticketlight is an advanced, feature packed self-service ticketing system designed to provide promoters with full control of their events from conception to delivery. Be it a small capacity sporting event or a major music festival, Ticketlight makes it easy for promoters to oversee your ticket sales and performance.
Designed by the industry leading experts from Ticketline, in conjunction with leading festival and event promoters, Ticketlight delivers innovative yet simple online ticketing technology to the market. Ticketline’s leading position within the marketplace ensures your event gets the exposure it needs to generate the ticket sales you deserve.
Available on traditional desktop, mobile and tablet devices, Ticketlight allows you to manage and monitor your event 24/7, even on the move. With a 3 step event creation tool, comprehensive live reporting, real-time scanning, and custom seating map editor.
Marketing your event can be managed within Ticketlight, promoters can create their own Ticket Shop tailored in their event or venue brand identity, and integrated into their website and social media channels including Facebook, further enhancing the sales promotion for events. Furthermore, events created on Ticketlight can be published onto one of Europe’s largest primary ticket agencies, Ticketline - selling millions of tickets every year, and Inner City - a primary ticket marketplace dedicated to dance music. Ticketlight is able to give events the exposure they deserve.
Ticketlight provides full control of venue design, including both general admission or allocated seating layouts. With an easy-to-navigate allocated seat planner tool, it provides promoters to customise every section of their venue, with no venue being too complex. You can build in seating sections, with the ability to create custom pricing for allocated seats, tables and chairs, general admission standing, stage, exits and other venue services. Additionally, Ticketlight has a set of templates with various venue layouts, which can be chosen and then customised to the event.
An easy to use entry management solution is built into Ticketlight, with a powerful and robust yet easy to use real-time scanning solution, which can be set up quickly and easy on event day.
A clear and concise dashboard with real-time updates provides promoters the capability of gaining valuable insight with event entry statistics in real-time, managing multiple gate entries, and scan barcoded e-tickets and traditional tickets.
Get started today and sign-up for free at www.ticketlight.co.uk
Event Ticketing Management
- Sell Your Events & Products
- Case Studies